Legal Center
All Policies & Legal Resources
Access our privacy policy, terms, disclosures, support resources, and other legal documents in one place. Each card links directly to the detailed page for the policy you need.
Privacy Policy
Learn how we collect, use, and protect your personal data.
Terms & Conditions
Understand the rules for using EV Smart Cab services.
Refund Policy
See how refunds are processed for rides and service fees.
Cancellation Policy
Review the rules for cancelling rides and fees that apply.
Pricing Policy
Understand fare calculations, pricing transparency, and charges.
Support / Help
Find support contact details and customer assistance policies.
Account Deletion Policy & Steps
Learn how to delete your account, what data is retained, and the step-by-step process for account removal.
Location Usage Disclosure
See how location data is used while booking and riding.
Child Safety & Age Policy
Review safety and age guidelines for passengers and riders.
User Conduct Policy
Understand the expected behavior for all platform users.
Payment Terms
Learn about payment procedures, refunds, and billing.
Service Availability Disclaimer
Read our disclaimer about service availability and interruptions.
WhatsApp Policy
Learn how we use WhatsApp for support and communication.
Liability Disclaimer
Review our liability limitations and responsibility statements.
Parcel Restricted Items Policy
Lists items restricted or prohibited for parcel transport and handling, and outlines sender/receiver responsibilities.
Safety Policy
Guidelines and procedures to ensure passenger, driver, and parcel safety during all stages of service.
Driver Terms & Conditions
Review the terms that apply to drivers and service partners.
Driver Privacy Policy
Review the privacy policy that applies to drivers and service partners.
Driver Account Deletion Policy
Review the policy for deleting your driver account and what data is retained.
Need something else?
If you need additional legal support or want to report an issue, please contact our team directly through the support page. We’re committed to transparent, secure, and compliant service for all EV Smart Cab users.
