Service Availability Disclaimer
Service Availability Disclaimer Effective Date: 29-04-2026
EV Smart strives to provide reliable and accessible mobility, parcel delivery, and EV charging related services. However, service availability, uninterrupted access, and operational performance cannot be guaranteed at all times.
1. No Guarantee of Availability
Services available through EV Smart are subject to operational conditions including:
- Driver availability
- Parcel delivery partner availability
- EV charging station availability
- Geographic coverage limitations
- Technical and infrastructure conditions
EV Smart does not guarantee that rides, parcel deliveries, charging slots, or related services will always be available.
2. Delays & Operational Conditions
Services may be affected by factors including:
- Traffic conditions
- Weather conditions
- Road closures or diversions
- Technical issues
- Internet or GPS failures
- Vehicle breakdowns
- High demand periods
- Regulatory restrictions
- Emergency situations
Estimated arrival times, booking availability, and service durations are approximate and may vary.
3. Service Interruptions
The EV Smart platform, applications, or related services may be temporarily unavailable due to:
- Maintenance activities
- System upgrades or updates
- Server issues
- Third-party outages
- Security incidents
- Unexpected operational failures
EV Smart does not guarantee uninterrupted or error-free operation of the platform.
4. Third-Party Dependencies
Certain services rely on third-party providers and systems including:
- Payment processors such as Razorpay
- Mapping and navigation services
- Cloud infrastructure providers
- Internet and telecom networks
- EV charging station operators
- Communication service providers
To the maximum extent permitted by law, EV Smart is not responsible for interruptions, delays, failures, or inaccuracies caused by third-party systems or providers.
5. EV Charging Service Availability
EV charging stations listed on EV Smart may be operated by independent third-party providers.
Charging station:
- Availability
- Pricing
- Charging speed
- Operational status
- Reservation support
- Compatibility
may vary depending on operator systems and infrastructure conditions.
EV Smart does not guarantee uninterrupted charging availability or charging outcomes.
6. Driver & Service Provider Availability
Driver or delivery partner availability may vary depending on:
- Time of day
- Demand conditions
- Region
- Operational limitations
- Driver online status
Users may experience delayed matching or unavailable bookings in certain situations.
7. Technical Limitations
Platform functionality may depend on:
- Device compatibility
- Internet connectivity
- GPS accuracy
- App version
- Operating system support
Certain features may not function properly on unsupported devices or outdated app versions.
8. No Liability
To the maximum extent permitted by applicable law, EV Smart shall not be liable for:
- Inability to book services
- Delays in rides, deliveries, or charging sessions
- Service interruptions
- Temporary outages
- Third-party failures
- Missed appointments
- Indirect operational losses caused by unavailable services
Nothing in this disclaimer excludes liability where prohibited under applicable law.
9. Safety & Emergency Situations
Service availability may be restricted, delayed, or suspended during:
- Natural disasters
- Government restrictions
- Public safety emergencies
- Security incidents
- Operational emergencies
EV Smart reserves the right to limit or suspend services where reasonably necessary for safety or compliance purposes.
10. Updates
This disclaimer may be updated from time to time.
Updated versions may be published within the app, website, or official communication channels.
Continued use of EV Smart services constitutes acceptance of the updated disclaimer.
11. Contact
For questions regarding service availability:
EV Smart Email: contact@evsmartcab.com
Website: https://evsmartcab.com
