Driver Privacy Policy Effective Date: 29-04-2026

Welcome to EV Smart Captain ("EV Smart", "Company", "we", "our", or "us").

This Privacy Policy explains how EV Smart collects, uses, stores, shares, and protects information relating to drivers using the EV Smart Captain application.

This document also explains how background location data is collected and used while drivers are on duty.

By registering, accessing, or using the EV Smart Captain application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Driver Personal Information

We may collect:

• Full name
• Mobile phone number
• Email address (if provided)
• Aadhaar information
• PAN information
• Driving License information
• Driver photograph/selfie
• Employee identification details
• Emergency contact information (if provided)

The information collected is used for onboarding, verification, employment administration, operational management, safety, compliance, and service delivery purposes.

b. Location Information

EV Smart Captain collects precise location information to support:

• Driver allocation
• Ride assignment
• Parcel delivery operations
• Navigation assistance
• Real-time trip tracking
• ETA calculations
• Route monitoring
• Safety monitoring
• Fraud prevention
• Operational management

Location information may be collected while the application is actively used and while background tracking is enabled during duty operations.

c. Background Location Information

The EV Smart Captain application collects location data in the background while drivers are online, available for assignments, or engaged in active rides or deliveries.

Background location collection supports:

• Ride matching
• Driver dispatching
• Driver availability management
• Navigation assistance
• Trip tracking
• Customer safety
• Driver safety
• Emergency assistance
• Fraud prevention
• Operational monitoring

Background location may continue to be collected when:

• The application is minimized
• The device screen is locked
• The application is running in the background
• The driver remains online or on duty

Location tracking generally stops when:

• The driver goes offline
• The driver logs out
• Duty mode ends
• Location permissions are revoked

Disabling required location permissions may limit or prevent the use of EV Smart Captain services.

d. Device & Usage Information

We may collect:

• Device model
• Operating system information
• Application version
• Device identifiers
• Network information
• Crash logs
• Performance logs
• App usage information

This information helps maintain platform security, reliability, and performance.

e. Operational Information

We may collect:

• Ride history
• Delivery history
• Trip details
• Attendance information
• Driver availability status
• Incentive eligibility information
• Performance metrics
• Customer ratings and feedback
• Customer support interactions

f. Salary & Payroll Information

As drivers operate as employees of EV Smart, we may collect and process information necessary for:

• Salary administration
• Incentive calculation
• Attendance verification
• Payroll processing
• Compliance requirements
• Internal operational management

2. How We Use Information

We use collected information to:

• Verify driver identity
• Manage driver accounts
• Assign rides and deliveries
• Operate transportation services
• Process salaries and incentives
• Provide customer support
• Monitor service quality
• Enable safety features
• Prevent fraud and abuse
• Improve operational efficiency
• Comply with legal obligations
• Investigate incidents and complaints

3. Information Shared With Customers

To facilitate transportation and delivery services, limited driver information may be shared with customers, including:

• Driver name
• Driver photograph
• Assigned vehicle details
• Company-issued contact number

Personal identification documents such as Aadhaar, PAN, or Driving License information are never shared with customers.

4. Information Shared With Third Parties

We may share limited information with trusted service providers including:

• Payment processors
• Payroll and accounting service providers
• Mapping and navigation providers
• Communication service providers
• WhatsApp communication providers
• Cloud hosting providers
• Technology and infrastructure partners

Third parties may only use information for authorized operational purposes.

5. WhatsApp Communication

EV Smart may use WhatsApp communication services to send important operational and employment-related communications, including:

• OTP verification codes
• Driver onboarding updates
• Ride assignment information
• Trip-related notifications
• Attendance notifications
• Incentive notifications
• Salary-related communications
• Safety alerts
• Support communications
• Emergency operational updates

By providing a mobile number and using EV Smart Captain services, drivers consent to receiving necessary service-related communications through WhatsApp.

Promotional communications, if any, will only be sent where legally permitted.

Drivers should never share OTPs or verification codes with any person.

6. Data Retention

We retain information only as long as reasonably necessary for:

• Employment administration
• Operational requirements
• Legal compliance
• Tax obligations
• Safety investigations
• Fraud prevention
• Dispute resolution
• Regulatory requirements

Certain records may be retained for up to180 days or longer where required by applicable law, audits, investigations, legal proceedings, tax obligations, or regulatory requirements.

After applicable retention periods expire, information may be deleted or anonymized where reasonably possible.

7. Account Deletion

Drivers may request account deletion through the application or by contacting:

Email: contact@evsmartcab.com

Deletion requests are subject to:

• Identity verification
• Pending settlements
• Active investigations
• Legal obligations
• Regulatory requirements
• Employment-related obligations

Certain information may be retained where required by law, taxation requirements, payroll obligations, safety investigations, or fraud prevention purposes.

8. Data Security

EV Smart implements reasonable safeguards to protect driver information, including:

• HTTPS encryption
• Secure authentication systems
• Access controls
• Internal security procedures
• Restricted administrative access

While we strive to protect information, no electronic system can guarantee absolute security.

9. Driver Rights

Drivers may:

• Request access to personal information
• Request correction of inaccurate information
• Request account deletion
• Contact support regarding privacy concerns

Requests may be submitted through:

Email: contact@evsmartcab.com

10. Foreground Service Notification

While background location tracking is active, the application may display a persistent foreground service notification to inform drivers that location services are being used.

This notification helps ensure transparency regarding ongoing location tracking activities.

11. Battery Optimization

The application may request exemption from battery optimization settings to ensure uninterrupted ride allocation, tracking, navigation, and safety functionality while drivers remain on duty.

12. Children's Privacy

EV Smart Captain is intended only for individuals aged 18 years or older.

We do not knowingly collect information from minors.

13. Changes to This Policy

We may update this Privacy Policy and Background Location Disclosure from time to time.

Updated versions may be published through:

• EV Smart Captain application
• Company website
• Official communication channels

Continued use of the application constitutes acceptance of the updated policy.

14. Contact Information

EV Smart Captain

Email: contact@evsmartcab.com
Website: https://evsmartcab.com

By using EV Smart Captain, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Background Location Disclosure.