Safety Policy

Safety Policy Effective Date: 29-04-2026

EV Smart is committed to promoting a safer experience for users, drivers, parcel delivery participants, and EV charging users while using the platform.

1. Safety Commitment

EV Smart implements operational and safety-related measures intended to support safer platform usage across mobility, parcel delivery, and EV charging services.

However, all users and drivers are expected to exercise reasonable judgment and comply with applicable laws and safety practices.

2. Driver Verification

Drivers using EV Smart may be required to complete verification processes including:

Driving License verification
Vehicle document verification
Insurance verification
Aadhaar or identity verification
Selfie verification
Police verification where applicable

3. Safety Features

EV Smart may provide certain safety-related features including:

SOS or emergency assistance options
Emergency contact sharing
Live trip sharing
Unsafe behavior reporting
Trip tracking functionality

Availability of features may vary depending on app version, device compatibility, region, or service type.

4. User & Driver Conduct

Users and drivers must not:

Harass or threaten others
Engage in unlawful activities
Operate vehicles under intoxication
Use the platform for unsafe or fraudulent activities

Violations may result in suspension or permanent removal from the platform.

5. Parcel Safety

Unsafe, suspicious, or prohibited parcels are not permitted.

Drivers may refuse deliveries that appear unsafe or unlawful.

6. Incident Reporting

Users and drivers are encouraged to report:

Safety incidents
Harassment
Fraudulent activity
Suspicious parcel activity
Emergencies

through official support channels or in-app reporting systems.

7. Emergency Situations

In certain situations, EV Smart may cooperate with:

Law enforcement agencies
Regulatory authorities
Emergency responders

where legally required or reasonably necessary for safety purposes.

8. Disclaimer

While EV Smart may implement safety-related systems and operational processes, no platform can guarantee complete prevention of unsafe behavior, misconduct, or operational incidents.

Users and drivers remain responsible for exercising reasonable caution and judgment.

9. Updates

This policy may be updated from time to time.

Continued use of EV Smart services constitutes acceptance of the updated policy.

10. Contact

EV Smart Email: contact@evsmartcab.com

Website: https://evsmartcab.com