Liability Disclaimer

Liability Disclaimer Effective Date: 29-04-2026

This Liability Disclaimer outlines limitations of liability applicable to the use of EV Smart mobility, parcel delivery, and EV charging related services.

By accessing or using EV Smart services, users agree to this disclaimer.

1. Platform Role

EV Smart operates as a technology platform that connects users with independent drivers, delivery partners, EV charging providers, and related service providers.

Unless explicitly stated otherwise, EV Smart does not directly provide:

• Transportation services
• Parcel delivery services
• EV charging operations
• Vehicle operation services

Drivers, delivery personnel, and certain service providers operate independently and are not employees, agents, or representatives of EV Smart.

2. No Liability for Incidents

To the maximum extent permitted by applicable law, EV Smart shall not be held liable for:

• Accidents, injuries, or damages occurring during rides, deliveries, or charging sessions
• Driver, user, or third-party misconduct
• Negligence or unlawful conduct of independent service providers
• Loss, theft, or damage of personal belongings or parcel contents
• Delays, missed appointments, or operational interruptions
• Service unavailability or failed bookings
• Charging station failures or charging interruptions
• Technical failures, GPS inaccuracies, or network outages
• Indirect, incidental, or consequential losses arising from platform usage

Nothing in this disclaimer excludes liability where prohibited under applicable law.

3. Third-Party Actions & Services

EV Smart relies on third-party systems and providers including:

• Drivers and delivery personnel
• Payment processors
• Charging station operators
• Mapping and navigation providers
• Communication service providers
• Internet and telecom networks

EV Smart is not responsible for the actions, omissions, failures, interruptions, or behavior of independent third parties.

Third-party services may also be subject to their own terms, policies, and operational limitations.

4. User Responsibility

Users are responsible for:

• Their own decisions and conduct while using EV Smart services
• Ensuring accurate booking information
• Following applicable laws and safety precautions
• Monitoring parcel contents and delivery compliance
• Ensuring compatibility and safe use of EV charging services

Users should exercise reasonable judgment and caution during all interactions facilitated through the platform.

5. Safety Features Disclaimer

EV Smart may provide certain safety-related features including:

• SOS functionality
• Emergency contact sharing
• Live trip tracking
• In-app reporting systems

However, availability and performance of such features may vary depending on:

• Device compatibility
• Internet connectivity
• GPS availability
• Third-party systems
• Operational conditions

EV Smart does not guarantee uninterrupted or error-free operation of safety features.

6. EV Charging Disclaimer

Charging stations listed or accessible through EV Smart may be operated by independent third-party providers.

EV Smart does not guarantee:

• Charging station availability
• Charging speed
• Compatibility
• Charging outcomes
• Uninterrupted charging sessions

Users are responsible for ensuring compatibility of their vehicle and charging requirements.

7. Parcel Delivery Disclaimer

Users remain solely responsible for:

• Parcel contents
• Packaging quality
• Compliance with applicable laws
• Accuracy of sender and receiver details

EV Smart is not responsible for prohibited, unsafe, illegal, improperly packaged, or undisclosed parcel contents.

Drivers may refuse suspicious or unsafe deliveries.

8. Limitation of Liability

To the maximum extent permitted by law, EV Smart’s total liability arising from a specific transaction or service shall not exceed the amount paid by the user for the relevant booking, ride, delivery, or charging session.

This limitation applies regardless of the nature of the claim, including contract, negligence, tort, or otherwise.

9. Indemnification

Users agree to indemnify, defend, and hold harmless EV Smart, its affiliates, officers, employees, partners, and service providers from claims, losses, liabilities, damages, expenses, or legal costs arising from:

• Misuse of the platform
• Violation of laws or policies
• Fraudulent or unlawful activity
• Unsafe conduct
• Prohibited parcel activity
• Violation of third-party rights

10. Service Interruptions & Force Majeure

EV Smart shall not be liable for delays, failures, or interruptions caused by events beyond reasonable control including:

• Natural disasters
• Government actions
• Public emergencies
• Network failures
• Third-party outages
• Traffic conditions
• Labor disruptions
• Security incidents

11. Updates

This Liability Disclaimer may be updated from time to time.

Updated versions may be published within the app, website, or official communication channels.

Continued use of EV Smart services constitutes acceptance of the updated disclaimer.

12. Contact

For legal or liability-related concerns:

EV Smart Email: contact@evsmartcab.com

Website: https://evsmartcab.com