WhatsApp Policy

EV Smart WhatsApp Messaging Policy

Effective Date: 29-04-2026

EV Smart uses WhatsApp communication services to provide users with important notifications, authentication messages, customer support communication, and operational updates related to mobility, parcel delivery, and EV charging services.

By using EV Smart services and providing a mobile number, users agree to this WhatsApp Messaging Policy.

1. Purpose of WhatsApp Communication

Users may receive WhatsApp messages related to:

• Ride booking confirmations
• Driver assignment notifications
• Ride start and completion updates
• Parcel pickup and delivery updates
• EV charging reservation or charging session notifications
• OTP authentication and verification codes
• Payment confirmations, invoices, and receipts
• Customer support communication
• Emergency or operational alerts
• Ride, parcel, or booking cancellation updates
• Safety-related notifications

WhatsApp communication is used primarily for operational, service-related, safety, and support purposes.

2. User Consent

By registering on EV Smart, submitting a mobile number, verifying an account, or using EV Smart services, users consent to receiving transactional WhatsApp communications from EV Smart and its authorized communication providers.

Promotional, marketing, or optional communication will only be sent to users who have explicitly opted in where required by applicable law or platform requirements.

3. Message Frequency

Message frequency may vary depending on:

• User activity
• Number of bookings
• Parcel deliveries
• Charging sessions
• Support interactions
• Safety or operational notifications

EV Smart does not guarantee fixed messaging frequency.

4. Opt-Out & Communication Preferences

Users may opt out of non-essential or promotional WhatsApp communication at any time by:

• Replying “STOP” where supported
• Contacting support at contact@evsmartcab.com

However, certain essential transactional or security-related messages may still be sent where reasonably necessary for:

• Service fulfillment
• OTP verification
• Fraud prevention
• Safety communication
• Legal or regulatory obligations

Opting out of critical transactional communication may affect certain platform functionality.

5. OTP & Account Security

Users should never:

• Share OTPs or verification codes with drivers, delivery personnel, support agents, or third parties
• Forward authentication messages to unauthorized individuals

EV Smart will never request passwords or OTPs through unofficial channels.

Users remain responsible for protecting their account credentials and communication access.

6. Third-Party Communication Providers

WhatsApp communication services may be facilitated through:

• Meta Platforms, Inc.
• Authorized WhatsApp Business API providers
• Communication infrastructure providers integrated with EV Smart systems

Delivery of messages may depend on third-party platform availability and network conditions.

7. Data Privacy & Security

EV Smart does not sell user data to unauthorized third parties.

Information processed for WhatsApp communication is used only for:

• Operational communication
• Customer support
• Safety and fraud prevention
• Service fulfillment

Reasonable security measures are implemented to protect communication-related information.

However, users acknowledge that third-party communication platforms may have independent privacy practices and operational limitations.

8. Prohibited Use

EV Smart does not use WhatsApp communication services for:

• Spam
• Unauthorized marketing
• Misleading promotions
• Illegal communication
• Harassment
• Fraudulent activities

Users must also not misuse WhatsApp communication channels by:

• Sending abusive or threatening messages
• Impersonating EV Smart personnel
• Attempting scams or fraudulent activities
• Sharing harmful or unlawful content

Misuse may result in account restrictions or legal action where applicable.

9. Service Availability

WhatsApp communication availability may depend on:

• Internet connectivity
• WhatsApp platform availability
• Telecom providers
• Device compatibility
• Third-party service conditions

EV Smart does not guarantee uninterrupted delivery of WhatsApp messages.

10. Updates to Policy

We may update this WhatsApp Messaging Policy from time to time.

Updated versions may be published within the app, website, or official communication channels.

Continued use of EV Smart services constitutes acceptance of the updated policy.

11. Contact

For questions or concerns regarding WhatsApp communication:

EV Smart Email: contact@evsmartcab.com

Website: https://evsmartcab.com