WhatsApp Policy
EV Smart WhatsApp Messaging Policy
Effective Date: 29-04-2026
EV Smart uses WhatsApp communication services to provide users with important ride-related notifications, authentication messages, customer support communication, and service updates.
- 1. Purpose of WhatsApp Communication
Users may receive WhatsApp messages related to:
- Ride booking confirmations
- Driver assignment notifications
- Ride status updates
- OTP authentication
- Payment confirmations and invoices
- Customer support assistance
- Emergency or operational alerts
- 2. User Consent
By registering on EV Smart, submitting a mobile number, or using EV Smart services, users consent to receiving transactional WhatsApp communications from EV Smart.
Promotional or marketing communication will only be sent to users who have explicitly opted in.
- 3. Message Frequency
Message frequency may vary depending on user activity, bookings, and support interactions.
- 4. Opt-Out
Users may opt out of non-essential WhatsApp communications at any time by:
- Replying “STOP”
- Contacting support at contact@evsmartcab.com
Certain critical transactional messages may still be sent where necessary for service fulfillment or legal obligations.
- 5. Third-Party Providers
WhatsApp communication services may be provided through Meta Platforms, Inc. and authorized communication service providers integrated with EV Smart systems.
- 6. Data Privacy
EV Smart does not sell user data to third parties. User information shared for WhatsApp communication is processed securely and only for service-related purposes.
- 7. Prohibited Use
EV Smart does not use WhatsApp for spam, unauthorized marketing, misleading promotions, or unlawful communication.
- 8. Contact
For questions regarding WhatsApp communication, contact:
