Privacy Policy

Privacy Policy Effective Date: 29-04-2026

Welcome to EV Smart (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and services related to mobility, parcel delivery, and EV charging services.

By using EV Smart, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Phone number (used for account registration and OTP-based login)
• Email address (if provided)
• Emergency contact details (if provided by the user)

b. Location Information

EV Smart collects location information to:

• Enable ride bookings
• Identify pickup and drop-off locations
• Match users with nearby drivers
• Provide real-time trip tracking
• Support parcel pickup and delivery services
• Discover nearby EV charging stations

Customer location data is collected only while the app is actively being used.

Driver location data may be collected in the background while drivers are online or engaged in active trips in order to provide ride matching, navigation, trip tracking, and safety-related functionality.

Location access is required for core functionality of the platform.

c. Contacts Access

EV Smart may request access to device contacts only when users choose features such as:

• Booking rides for another person
• Selecting parcel sender or receiver details
• Adding emergency contacts

Contacts are accessed only with user permission and are not used for unauthorized marketing or bulk synchronization.

d. Payment Information

Payments are processed through authorized third-party payment providers such as Razorpay.

We do not store your card, UPI, or banking details on our servers.

Cash payments may also be supported in certain services or regions.

e. Usage Information

We may collect limited usage information including:

• Ride history
• Parcel booking history
• EV charging activity
• Booking details
• Customer support interactions
• In-app chat interactions
• Device and app usage information

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage mobility, parcel delivery, and EV charging services
• To match users with nearby drivers
• To process payments, refunds, and transactions
• To provide customer support
• To improve ride accuracy, navigation, and trip tracking
• To enable safety-related features such as SOS and emergency contact sharing
• To detect and prevent fraud, misuse, or unlawful activity
• To improve app functionality and user experience

3. Sharing of Information

We may share your information with:

a. Drivers

Relevant information such as your name, pickup location, drop-off location, parcel-related information, and trip details may be shared with drivers to complete services.

b. Third-Party Service Providers

We may share limited information with trusted third-party providers including:

• Payment processors such as Razorpay
• Mapping and navigation services such as Google Maps
• WhatsApp communication service providers
• Cloud hosting and infrastructure providers

These parties are authorized to use data only for operational and service-related purposes.

c. Legal & Safety Compliance

We may disclose information where required by law, legal process, government authorities, regulatory obligations, fraud prevention, or safety investigations.

4. Data Retention

We retain your information only for as long as necessary to:

• Provide services
• Comply with legal and regulatory obligations
• Resolve disputes
• Prevent fraud and misuse
• Support safety and operational investigations

When you delete your account, your account will be deactivated immediately and personal data will be deleted or anonymized within a reasonable timeframe, except where retention is required by law or operational necessity.

Certain records such as trip history, payment records, and transaction logs may be retained temporarily for compliance and dispute resolution purposes.

5. Account Deletion

Users may request account deletion directly within the app or by contacting:

Email: contact@evsmartcab.com

Once verified, account deletion requests will be processed subject to applicable legal, operational, fraud prevention, and safety requirements.

Deletion requests may be delayed if there are unresolved payments, disputes, active bookings, parcel deliveries, or charging sessions.

6. Data Security

We implement reasonable security measures to protect user information, including:

• Secure HTTPS communication
• Encryption of sensitive information
• Restricted access controls
• Authentication and security safeguards

However, no method of transmission over the internet or electronic storage is completely secure.

7. User Rights

Users may:

• Request access to personal information
• Request correction of inaccurate information
• Request account deletion
• Contact support regarding privacy-related concerns

Requests may be submitted via:

Email: contact@evsmartcab.com

8. Children’s Privacy

EV Smart services are intended only for individuals aged 18 years or older.

We do not knowingly collect personal information from individuals under the age of 18.

Accounts found violating age restrictions may be suspended or removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions may be posted within the app, on our website, or through other official communication channels.

Continued use of EV Smart services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact:

EV Smart Email: contact@evsmartcab.com

Website: https://evsmartcab.com

By using EV Smart, you acknowledge that you have read and understood this Privacy Policy.

WhatsApp Communication

EV Smart may use WhatsApp communication services to send users important service-related notifications, including but not limited to:

• Ride booking confirmations
• Driver assignment updates
• Ride start and completion notifications
• Parcel booking and delivery updates
• EV charging session alerts
• OTP verification codes
• Payment receipts and invoices
• Customer support communication
• Emergency or operational alerts
• Ride or parcel cancellation updates

By providing your mobile number and using EV Smart services, users consent to receiving transactional WhatsApp communications from EV Smart.

Promotional or marketing communication, if any, will only be sent to users who have explicitly opted in.

Users may opt out of non-essential WhatsApp communication at any time by:

• Replying “STOP”
• Contacting support at contact@evsmartcab.com

Certain essential transactional or security-related messages may still be sent where necessary for service fulfillment, fraud prevention, or legal compliance.

Users should never share OTPs or verification codes with drivers, support personnel, or third parties.

WhatsApp communication services may be facilitated through Meta Platforms, Inc. and authorized communication service providers integrated with EV Smart systems.